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Thursday, August 4th, 2011
One of the toughest challenges at work is dealing with a bad relationship. It could be with a co-worker, a customer, a vendor, a boss or someone else but something’s gone wrong, the relationship has gotten tense and it just seems to keep getting worse.
How can you get things back on track?
First, know that you have to do it. An ongoing situation like this can be a real problem. It’s a distraction, a big drain on your energy, and the negativity seeps into everything you do.
To fix it, step one is to have an honest discussion with the other person. Fun!
Okay, not fun. But definitely necessary. And you’ll be surprised how quickly it feels better, assuming you go at it with the right approach.
Here’s a guide to get you started:
1) Begin with an observation about the current state of the things. Keep it as objective as possible. “It seems to me we have not been working that well together.”
2) Own up to your part in it. “I want to apologize for whatever part I’ve played in that. I know I don’t always communicate as well as I could.”
3) Show respect and appreciation. “If I’ve ever given you the impression that I don’t respect you or appreciate what you do I want to apologize for that, too, because I definitely do.”
4) Share a positive vision for the future. “I would love for us to work better together and for things to feel better between us, and I definitely think both of those are possible.”
5) Invite them to comment. “I just wanted to share that with you and see if you had any thoughts or ideas for how we could improve things.”
If you have a work relationship in need of repair, beginning your conversation in this way may be all it takes to turn things around. At the very least, it will go a long way towards getting things back on track and feeling better for everyone involved.
Today’s the day! I know you can do it. I know you’re going to be happy you did.
Tags: Communication, communication advisor, communication coach, communication training, dentist communication, executive speech coach, leadership development, leadership training, patient communication
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Tuesday, June 28th, 2011
After my last post about my new dentist (and communication mistakes), lots of people asked how it turned out. Not to give it away, but it was not good. :-)
There’s a powerful lesson here for the rest of us, too. So it’s worth watching through the end. (Sorry, this one is a little long. (9mins) I’ll get back to shorter ones next time.)
Tags: Communication, communication coach, communication training, dental communication, dentist communication, leadership development, leadership training, patient communication
Posted in Communication | 1 Comment »