After my last post about my new dentist (and communication mistakes), lots of people asked how it turned out. Not to give it away, but it was not good. :-)
There’s a powerful lesson here for the rest of us, too. So it’s worth watching through the end. (Sorry, this one is a little long. (9mins) I’ll get back to shorter ones next time.)
Enjoy!
Tags: Communication, communication coach, communication training, dental communication, dentist communication, leadership development, leadership training, patient communication
This entry was posted on Tuesday, June 28th, 2011 at 8:03 am and is filed under Communication. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.
Great story, great lesson. Thanks for sharing!