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Thursday, December 2nd, 2010
Just a quick note to let you know about a new article of mine that just came out with some great presentation tips in it.
The cover story of the current issue of the TASBO Reporter (Texas Association of School Business Officials‘ quarterly publication) is a piece I wrote called, “Make your next school board presentation a winner.” But the tips apply equally well to anyone, especially if they need to present information their audience doesn’t want to hear. (I hope that’s not you. :-) But if it is, this should help!)
If you know someone in education – or anyone with bad news to share – please pass it on. (Click on the article title below to donwload the PDF) And as always, let me know if there’s anything I can do to help you, too!
Article PDF: TASBO Article
Wednesday, December 1st, 2010
Ever get abrupt, bottom-line emails like this?
Hey. There was a problem with those numbers from Tuesday’s meeting. We need to get this straightened out right away. Can you send me the original files so I can take a look? Thanks. DL
This sort of cold, dry communication is very common, especially at work. And it might not seem that bad at first glance, but from my perspective, it’s a communication mistake. Here’s why:
1) It’s a disconnect. Whenever we interact with someone, if we don’t make some sort of human connection, the message it sends is, “I don’t care about you,” which is about the worst message of all for being heard.
2) It diminishes our effectiveness over the long term. Once someone suspects we don’t care about them, they deal with us in a completely different way. They’re guarded, suspicious, much less cooperative. In other words, our influence and impact go out the window. And someone without influence and impact with others is simply not going to be successful.
3) It’s the opposite of what works. In order to be heard, people first need to be open to what we have to say. “Connect, then communicate” is the key to being heard, not the other way around.
The solution? Lead with the Relationship. Meaning, talk to the other person as a person before you get into all the the details and information.
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